Our Services
A professional, science-led approach to childcare placement
Our Philosophy
At SmartCare, childcare is not a transaction. It is a high‑stakes decision that shapes a child’s emotional world and a family’s daily stability.
Most agencies optimise for speed and availability.
We optimise for behavioural alignment, emotional regulation, and long‑term continuity.
That is why every placement at SmartCare is guided by our proprietary SmartFit™ Method — a psychology‑led framework designed to reduce placement risk and support stable caregiving relationships.
How Pricing Works
SmartCare fees reflect:
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The depth of behavioural and psychological assessment required
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The level of professional responsibility carried by our team
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The complexity and risk profile of the role
For this reason, final fees are confirmed after consultation, once we understand your household needs and determine the appropriate level of involvement.
Begin The Process
If you are seeking thoughtful, professional guidance in choosing childcare — we invite you to book a private consultation.This is the first step in a structured process designed to reduce risk and support calm, confident decision‑making.
Why SmartCare Isn’t the Cheapest Option
Some agencies charge less because they send CVs and leave parents to do the vetting.
SmartCare takes responsibility for the entire recruitment process.
Our fees cover behavioural screening, verified references, criminal checks shared upfront, and fit-based matching — because a poor placement often costs far more emotionally and financially.
The SmartFit™ Method (How We Work)
The SmartFit™ Method evaluates how a caregiver is likely to show up in real life, not just how they present on paper.
We assess:
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Behaviour under pressure
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Emotional regulation and stress tolerance
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Judgement and safety awareness
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Temperament compatibility with your household
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Communication and accountability
This allows us to recommend caregivers who can remain steady when routines change, children are distressed, or parents are unavailable — the moments that matter most.
SmartFit™ is applied to every service tier, with depth and involvement increasing as household complexity increases.
NANNIES & NANNY–DOMESTIC ROLES
Professionally guided placements for families seeking reliable, emotionally aligned support.
Each caregiver is assessed through the SmartFit™ Method to ensure suitability for the demands and rhythm of your household.
INFANT & NEWBORN CARE
Early caregiving requires calm nervous systems and high attunement.
Our assessments focus on emotional regulation, responsiveness, and sensitivity — not just previous infant exposure.
EXECUTIVE NANNIES & HOUSE MANAGERS
For households requiring autonomy, judgement, and high emotional intelligence.
These placements prioritise behavioural predictability, discretion, and systems-thinking.
TEMPORARY & CONTRACT PLACEMENTS
Short-term placements are assessed with the same rigour as permanent roles.
Consistency matters — even temporarily.
Who We Place
Packages
Essential Care
For Nanny-Domestic placements. (Nannies who balance childcare & housekeeping)
✔ Initial consultation
✔ Needs assessment
✔ Candidate shortlist
✔ Full background & reference checks
✔ Interview coordination
✔ Background & Criminal Check report
Notes:
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30-day replacement guarantee
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Ideal for families seeking professional screening without CV overload
Professional Care
For experienced Specialist Nannies, eg. Newborn or Infant Care, Night Nanny or Early Education Nanny (ECD Qualified) .
✔ Everything in Essential Care
✔ Advanced vetting & skills assessment
✔ Family–nanny compatibility matching
✔ Priority placement
Notes:
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60-day replacement guarantee
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Chosen by parents who prioritise peace of mind and long-term fit
Premium Care Plus
For Executive Nanny (Driving Experience), Special Needs Nanny, Teacher Nanny (Governess), Travel Nanny or House Manager roles.
✔ Everything in Professional Care
✔ Onboarding guide & checklist
✔ Conflict resolution support
✔ Follow-up check-ins at 30 & 60 days
✔ Ongoing advisory support
Notes:
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Extended placement support
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For families who cannot compromise
Common Questions
Q: Why don’t you show us many candidates?
A: More options create anxiety and shift decision risk back to parents. Our responsibility is to assess alignment and present only caregivers we believe could integrate meaningfully into your home. This is intentional.
Q: Why is SmartCare more expensive than other agencies?
A: Most agencies charge for speed, volume, or access to candidates. SmartCare charges for professional judgement, behavioural assessment, and placement stability. We take responsibility for filtering, interpreting, and guiding — so that parents are not left making high‑stakes decisions alone.
Q: Can’t we just interview candidates ourselves?
A: Of course — many families do. However, interviews are poor predictors of behaviour under stress. People perform well when calm and prepared. The SmartFit™ Method focuses on how someone is likely to behave on difficult days — where most placements succeed or fail.
Q: Is this really necessary?
A: For roles involving children — particularly in the early years — stability is not a luxury. Developmental science is clear: children thrive with consistent, emotionally regulated caregivers. Our role is to protect that continuity.
