1. Introduction

SmartCare Professional Nanny and Homecare Services is committed to protecting your privacy. This policy outlines how we collect, use, and store your personal information in compliance with the Protection of Personal Information Act (POPIA).

 

2. Information We Collect

We collect the following personal information:

• Contact details (e.g., name, phone number, email address).

• Family details (e.g., number of children, special requirements).

• Banking details (for payment processing).

 

3. How We Use Your Information

Your information is used for:

• Providing tailored nanny placement services.

• Communicating with you regarding our services.

• Complying with legal and regulatory requirements, drafting Service Level Agreements and Contracts.

 

4. Sharing of Information

• We do not sell or rent your personal information.

• Information may be shared with vetted nannies to ensure accurate matching.

• We may share information with third parties required to process payments or conduct background checks, subject to confidentiality agreements.

 

5. Data Security

• Your data is stored securely and protected from unauthorized access.

• We use encryption and other technologies to safeguard your information.

 

6. Retention of Information

• We retain personal information only as long as necessary for service provision or legal compliance.

 

7. Your Rights

• You have the right to access, correct, or delete your personal information.

• You may withdraw consent for data usage at any time.

 

8. Cookies and Online Tracking

• Our website uses cookies to enhance user experience. You may disable cookies via your browser settings.

 

9. Changes to this Policy

• We may update this Privacy Policy to reflect changes in our services or legal requirements.

• Updated policies will be posted on our website.

 

10. Contact Us

If you have questions or concerns regarding this policy, please contact us at info@smartcarenannies.co.za.